The objective of this module is to review the inter-relationship between the various supply chain metrics – customer service metrics, inventory metrics and forecast accuracy.

Topics Covered:

1. Value Chain Balance - Overview
2. Performance Metrics and Incentive Alignment
3. Review of Customer Service Metrics
4. Inventory Metrics
5. Forecast Performance Metrics
6. Incentive effects of Demand Volatility
7. Goal Alignment using Metrics