Value Chain Metrics

Value Chain Metrics Workshop :

The objective of this workshop is to review the inter-relationship between the various supply chain metrics – customer service metrics, inventory metrics, and forecast accuracy. The workshop will also look at the mechanics behind the various metrics.

How designing holistic metrics will help you to align incentives and address different behavioral biases. The objective of this workshop is to review the inter-relationship between the various supply chain metrics – customer service metrics, inventory metrics, and forecast accuracy. The workshop will also look at the mechanics behind the various metrics and how designing holistic metrics will help you to align incentives and address different behavioral biases.

Download the Workshop Brochure Here!

  

You Will Learn:

  • Understand the importance of a balanced Value Chain
  • Key components of a Performance Measurement process
  • Understand the mechanics and calculation of Customer Service and Inventory Metrics including First Time Fill Rates, Order complete, Inventory Turns and Obsolete Inventory
  • How to Measure and use forecast Metrics in improving Value Chain Performance?
  • How to understand and address organizational bias?
  • How Demand Volatility affects the behavior of Demand and Supply functions?
  • How to set up a balanced Metrics system and align Incentives
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Detailed Outline of The Workshop:
Value Chain Overview:
  • Value Chain Balance - Introduction
  • Demand and Supply Chain
  • How do you align the Value Chain?
  • Organization Questions
Inventory Metrics:
  • Inventory Turns - Productivity
  • Dead and Obsolete - The Slobs
 
Value Chain Performance:
  • How to Measure Value Chain Performance?
  • Customer Service Metrics
  • Cost to Serve Metrics
  • Asset Productivity Metrics
 
Effects of Demand Volatility:
  • Is MAPE a questionable measure?
  • Incentivizing Demand Planners
  • Identifying forecast Bias when there is persistent volatility
  • Demand Management
 
Mechanics of Service Metrics
  • First-time Fill Rate
  • Percent Order Complete
  • The Road to 99.5%
  • Inventory and Execution Route
  • Demand Planning Excellence
 
Incentive Alignment using Metrics:
  • How to measure the Demand Chain?
  • Financial Forecast versus Demand Plan
  • How to measure the Supply Chain?
  • Alternative control metrics

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